Fast Delivery in 24–48 Hours
At BOTAN, we offer delivery to a Pickup Point or directly to your Home every day. All orders placed before 1 p.m. are shipped the same day, Monday through Friday.
To ensure fast and trouble-free delivery, please make sure your contact and delivery details are entered correctly. All information, such as the entry code, building number, floor, and door number, must be complete and accurate.
Delivery Responsibility
We cannot be held responsible for lost, misplaced, or damaged packages if the information provided when placing the order is incorrect or incomplete.
However, if you experience any issues, our customer service team is available by phone from 10 a.m. to 6 p.m. at 01 88 61 57 57 to assist you. We also recommend contacting your nearest post office and providing your tracking number.
Order Processing Times
Each order is carefully prepared by our team. All orders are shipped daily from Monday to Friday via La Poste (Colissimo).
Delivery times are as follows:
- 24 to 48 hours for mainland France, Belgium, and Monaco.
- 3 to 5 days for other European countries (Germany, Spain, Italy, Portugal, etc.).
As soon as your order is shipped, you will receive a Colissimo tracking email. However, even if you do not receive this email, your package will still be shipped once your payment has been confirmed.
By choosing Colissimo, you are opting for a carrier that offsets its CO₂ emissions, helping to reduce its environmental impact.
Delivery Claims
If, after 7 days, you still have not received your package, or if the tracking shows it as delivered but you have not received it, please contact us promptly by phone or email.
Before doing so, please check your mailbox. A delivery notice may have been left there. If so, please visit the post office indicated on the notice.
⚠️ We cannot issue a refund for a package marked as delivered by Colissimo. However, we will file an official claim with the carrier and encourage you to do the same to help speed up the process.
Inspection Upon Delivery
Upon delivery, please immediately check the number of packages and the condition of the products.
If you notice any issues, please contact our customer service team at 01 88 61 57 57 (France) or +33 1 88 61 57 57 (international).
Out-of-Stock Items
When a product is out of stock, it remains visible on the website but cannot be added to your cart.
If an item becomes unavailable after you place your order, we will ship the remaining item(s) at no additional cost as soon as they are back in stock.
For larger orders, multiple packages may be shipped separately. As a result, they may arrive at different times.
Shipping Costs
| Destinations | Shipping Costs | ||
| Orders under €100 excl. VAT | Orders between €100 and €199 excl. VAT | Orders over €199 excl. VAT | |
| France (including Corsica), Monaco and Andorra – Pickup Point Delivery | €9.90 | €7.90 | FREE! |
| France (including Corsica), Monaco and Andorra – Home Delivery | €10.90 | €8.90 | FREE! |
| Germany, Belgium, Luxembourg and the Netherlands – Pickup Point Delivery | €12.90 | FREE! | |
| Germany, Belgium, Luxembourg and the Netherlands – Home Delivery | €13.90 | FREE! | |
| United Kingdom (UK) | from €10.40 + additional charges based on weight | ||
| Switzerland | from €11.59 + additional charges based on weight | ||
| Sweden, Slovenia, Slovakia, Czech Republic, Poland, Lithuania, Latvia, Hungary, Estonia and Denmark | from €11.53 + additional charges based on weight | ||
| Romania, Norway, Malta, Iceland, Greece, Finland, Croatia, Cyprus, Tunisia, Morocco and Algeria | from €13.51 + additional charges based on weight | ||
| Saint Barthélemy, French Guiana, Guadeloupe, Martinique, Saint Pierre and Miquelon, Réunion and Mayotte | from €14.71 + additional charges based on weight | ||
| Australia, United States (USA), Canada and Israel | from €25.93 + additional charges based on weight | ||
| United Arab Emirates, Qatar, Oman and Lebanon | from €30.49 + additional charges based on weight | ||
